Refund Policy

Effective Date: 6 January 2025

Digital Goods Policy

All purchases made on Bluegem.gg involve digital goods (Gems, virtual items, skins, etc.). Due to the nature of these digital transactions, all sales are final and non-refundable.

Non-Refundable Transactions Include:

• Purchases of Bluegem Gems or virtual currency
• Virtual skins or items obtained on our platform
• Items transferred or traded with other users
• Transactions made in error or due to a change of mind

Exceptions (Limited Circumstances)

Refunds or cancellations may be considered solely at Bluegem’s discretion in cases of:

• Proven technical errors on our platform
• Unauthorized transactions, provided they are reported within 24 hours and substantiated by sufficient evidence

In such cases, refunds (if approved) will be credited back only as Bluegem Gems to your account balance.

User Responsibility

Users are responsible for reviewing their transactions carefully before confirming. Bluegem is not responsible for user errors, unauthorized access, or unauthorized use of accounts.

If you believe a refund is justified under the exceptions above, contact our support immediately at admin@bluegem.gg.

By making purchases on Bluegem.gg, you acknowledge that all transactions are final and no refunds will be issued, except as explicitly noted in this policy.